Intervenção sistêmica estruturada numa empresa do setor aeronáutico
Keywords:
Organisational behaviour, Business management, Systemic intervention, Systemic thinking, Complex problemsAbstract
The main objective of this research work is to present and detail the application of a systemic intervention method in a medium-sized company in the aeronautical sector to outline actions to address complex problems. It is a hybrid approach obtained from the synergy of foundations and methods of systemic and business management epistemologies, which aims to explore three aspects: team training for systemic intervention, structured dialogue between stakeholders and active leadership. The proposed method is structured in stages and steps, supported by pillars and critical heuristics to deepen the analysis of the problem situation. As a result, from the perspective of the problem, the proposal of viable actions was obtained and, from the strategic point of view, growth, and perceived learning regarding critical and systemic sensitivity on the part of those involved. The structured and systematic realisation of dialogues for exploration and mutual understanding of the problem situation proved to be efficient in promoting a more cordial and tolerant work environment, as well as it was observed that a process of awareness and metacognitive growth of people in critical-systemic thinking was initiated, leading to an increase in the organisation's capacity to solve complex problems. It is hoped that the method can be successfully replicated in other companies.
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