THE THE INTEGRATION OF ARTIFICIAL INTELLIGENCE TECHNOLOGY IN PUBLIC ADMINISTRATION An integrative literature review
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This integrative literature review aims to analyze the current state of research on the use of artificial intelligence (AI) in the public sector, highlighting the importance of proper governance and ethical considerations for its implementation. A bibliometric approach was adopted, analyzing 251 articles available in the Web of Science. Among these, 41 articles were selected for a more detailed review. After a preliminary bibliometric analysis, the chosen articles were read, followed by coding and categorization of the material. The study emphasizes the need to systematize the progress of AI in the public sector, encompassing its applications and outcomes, while also underscoring the importance of proper governance and ethics for its implementation. Upon reviewing the articles, there was a growing attention to AI governance in public administration, considering the risks and challenges associated with its implementation. The study recognizes the importance of strategies and emerging technologies for public management, highlighting the transformative potential of digital technologies. However, it points to the scarcity of research on AI in the public sector and the emerging need to systematize its advancements and outcomes.
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